Privacy Policy
Section 1 – Introduction Tropikal Sundai are committed to safeguarding your private information. This Privacy policy statement therefore sets out how we use your private information and the steps we take to ensure it remains protected. Tropikal Sundai offers hand- made natural skincare and cosmetics that are sold online. This privacy statement applies to personal information from individuals in the European Union under the GDPR regulation and all other customers worldwide where their personal information is collected, processed and disclosed by Tropikal Sundai.
Section 2 – How do we collect your information? We collect your information in several ways when you interact with us. On some occasions you will provide your information to us directly or in other cases it might be collected automatically through cookies. Interacting with us through our website, social media accounts or via email and purchasing items from our store we will collect the following information (listed below) in order to fulfil your needs and respond to any queries:
· Full name & email address
· Order details
· Postal address
· Financial payment information you provided on your own accord. For example, the credit card used to make a payment on Tropikal Sundai’s online store.
The information we automatically collect via cookies are your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating systems.
Section 3 – Consent When you (the visitor) provides us with personal information to complete a transaction, place an order, arrange delivery, verify your card details or return a purchase; we imply that you have given us permission to collect and use it for that sole reason only.
However, Tropikal Sundai may ask for your personal information for reasons such as email marketing. In that case, we will ask you for your consent to gather said information or give you the option to decline us from collecting said data.
Section 4- Disclosure We will not disclose your personal information to any other party, other than in accordance with the privacy policy and in the circumstances below:Where we are legally required by law to do so, to reduce the risk of fraud or if you violate our Terms of service.
Section 5 – Payment When completing a purchase on our website, your purchase transaction data is only stored for as long as necessary to complete your purchase transaction. After that is completed, your purchase transaction is deleted. Your payment is encrypted via the Payment Card Industry Data Security Standard also known as PCI-DSS. PCI-DSS requirements ensure the secure handling of credit card information by our store and its service providers.
We accept payment via Paypal, Apple Pay & Stripe.
Section 6 – Third Party Services Any third-party providers used by us will only collect, use and disclose your information to the extent necessary which allows them to perform the services they provide to us.
Third-party service providers, such as payment gateways, other payment gateways and email marketing methods will have their own privacy policies in respect to the information we are required to provide to them for transactions related to your purchase. We highly recommend the user to read their privacy policies so that you have a clear understanding of how your personal information will be handled.
If the user (you) leaves our store’s website or are redirected away from our website to a third-party website/application, you are no longer you are no longer governed by Tropikal Sundai’s Terms of service or our privacy policy.
6.1: LinksIf links are provided on our store, they might re-direct you away from Tropikal Sundai. We do not take any responsibilities for the privacy policy practices of other sites, it is you (the user) to take sole responsibility to read their privacy policy before disclosing any private information.
Section 7 – Security Tropikal Sundai protects any personal information you provide when utilising our services. Our website is encrypted using secure socket layer technology (SSL) to protect credit card information. Squarespace also uses Level 1 PCI compliant and 128 bit SSL encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DDS requirements and implement additional generally accepted industry standards.
Section 8 – Age of consent Tropikal Sundai’s online presence is not directed at those under the age of 16; by visiting this site you are of legal age in your country to use our site. Those who are under said age will need to seek consent from an adult to use our website. Customers must have a credit or debit card to make purchases.
Section 9 – Changes to this privacy policy We reserve the right to change this privacy policy at any given time, persons who utilise this website agree to reviewing this policy frequently. Any modifications and clarifications will take effect immediately. However, if we do make any changes to how your information is collected and how we use it in accordance with this policy we will notify you of said update.